Your satisfaction is our top priority. If you are unhappy with your purchase, you can return it to us within 30 days of the item being delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it. We do not accept returns on customized orders unless the item(s) arrived defective or damaged.
Once your return is received, we will determine the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com.
To return your product, you should mail it to: 93 West St. Suite A14, Medfield, MA 02052.
If the product you purchased is not defective or damaged, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend using a trackable shipping service/method. We don’t guarantee that we will receive your returned item.